Web Care Plan Terms & Conditions
The Web Care Plan is a month-to-month contract with One Dog Solutions, LLC to provide ongoing maintenance services for your website. This includes, but is not limited to regular backups, updates, licenses, support, security and any edits allowed in the plan you have chosen. Sites not developed by One Dog Solutions may be eligible for Web Care at our discretion after a website audit. Additional charges may be applied for unique configurations.
What's Covered in Our Web Care Plans:
Your website will be hosted on Cloudways' servers managed by One Dog Solutions. The servers maintain a 99.99% uptime rate and are some of the fastest in the industry. We employ advanced caching, and host your original site in a location nearest your business so it's immediately accessible to your visitors.
At One Dog Solutions we believe in the 3-2-1 backup strategy. 3 copies of data on two storage mediums and 1 offsite. We take daily snapshots of all of our managed cloud servers. We have an individual backup of your website instance at a separate cloud location - and also on offsite backup on fast RAID storage. In the case of a website failure, or an oops on a user's part, we've got you covered. We can have your website back up and running in minutes.
We take the security of your website seriously. All of our cloud servers run OS level firewalls to filter out malicious traffic. In addition to regular backups, we run regular scans on your site for malware, and employ additional WordPress specific security.
With all major open source CMS solutions, regular updates are also crucial to your site's security and functionality. One Dog Solutions will perform updates to your website for all plugins, themes and any available, stable CMS core updates on a monthly basis.
Premium Plugin Access
One Dog Solutions has invested in premium plugins for use on websites under our Care Plans. You are allowed the use of these plugins on your site as long as a Care Plan subscription is active. If you choose to cancel your Care Plan subscription, One Dog Solutions licenses for premium plugins will be removed and you will be responsible for purchasing those recurring licenses. If a plugin is required for functionality on your site that is unique to you, it may not be covered under the care plan. We will inform you of any additional costs associated with specific premium plugins. You can request a list of plugins using One Dog Solutions licenses at any time by contacting us at: firstname.lastname@example.org
You are entitled to the amount of small tasks associated with the plan you have chosen. Basic - 2 tasks, Advanced - 5 tasks, Premium - Unlimited. Small tasks are those that can be accomplished in under 30 minutes. Some examples are, a phone number change, a photo update, changing an e-mail address, etc. If we estimate a task takes longer than 30 minutes to complete, a project quote will be generated for you to be performed at our standard hourly rate for care plan customers. Small tasks will be completed during normal business hours 9 AM - 5 PM CST, Monday - Friday, excluding holidays.
What's Not Covered in Our Web Care Plans:
Any tasks outside of your chosen allotment, or requiring time beyond the 30 minute window will be considered new web development. These tasks will be billed at our Web Care Plan hourly rate of $80/hour. These tasks may include, new page design, theme, or plugin development, etc.
Graphic design of any brochures, business cards, stationary or logo creation will be performed at our standard hourly rate of $80/hour.
Your Web Care Plan is for website maintenance services only. We do not include social media management, PPC management, or ongoing SEO management or strategy under our Web Care Plans. We can provide these services under a separate agreement. See our Digital Marketing Services page for more details on what we offer.
Subscription payments will begin at the time that you accept the payment agreement. You will be automatically billed every 30 days until cancelled. Cancellations must be submitted in writing to: email@example.com with a minimum of 15 days notice. If your payment does not clear, you will have 15 days to complete the transaction with us. After which it will be removed from public visibility. If you have not completed the transaction within 30 days, we will remove your site from active hosting. It will remain removed until you become current on all billing. If you fail to complete payments for 90 days, you site will be permanently deleted from all of our storage.